Cancellation & Refund Policy
Last updated 23 August 2026.
1. Standard tours booked directly with NorthStar Travel
Unless a specific tour page says otherwise, the following cancellation windows apply to tours operated by NorthStar Travel:
| Tour type | Free cancellation up to | After that window |
|---|---|---|
| Private tours | 72 hours before departure | No refund |
| Standard (shared/group) tours | 24 hours before departure | No refund |
Refunds are calculated from the tour's local start time in Iceland. This is a straight cutoff — there is no partial-refund tier between the cutoff and departure.
2. Weather-dependent and safety-related cancellations
Some experiences — including whale watching, Northern Lights tours, and other outdoor activities — depend on weather and safety conditions. If NorthStar Travel or the operating partner cancels your tour because conditions make it unsafe to run, you'll be offered, at your choice:
- A full refund, or
- A free rescheduling to another available date
This applies regardless of how close to the tour date the cancellation happens, since the decision is made for your safety, not by choice.
3. Tours operated by Bókun partners
For tours and activities operated by a third-party partner (rather than directly by NorthStar Travel), the partner's own cancellation policy may apply and will be shown at the time of booking, before you pay. Where no partner-specific policy is shown, the standard policy in Section 1 applies.
4. How to cancel or change a booking
The fastest way to cancel or request a date change is through the link in your Bókun booking confirmation email. You can also contact us directly at bookings@northstartravel.iswith your booking reference, and we'll process the request or pass it to the operating partner on your behalf.
5. How refunds are processed
Approved refunds are issued to your original payment method through Bókun's payment processor. Processing typically takes 5–10 business days to appear on your statement, depending on your bank or card provider. NorthStar Travel does not hold your payment details directly, so refunds always route back through the same checkout you paid on.
6. No-shows
If you don't arrive at the meeting point by the tour's departure time, this is treated as a no-show and is non-refundable, except where the delay was caused by us or the operating partner (for example, a departure time change we didn't communicate).
7. Changes NorthStar Travel makes
If we need to materially change your tour (a significant time change, a different itinerary, or cancellation for reasons other than weather/safety), you'll be offered a full refund or an alternative date at no extra cost.
8. Contact
Questions about a specific booking, cancellation, or refund: bookings@northstartravel.is
This page is a working draft prepared for NorthStar Travel and has not been reviewed by a lawyer. If any tour + transfer combination is sold as a bundled "package," EU Package Travel Directive rules may impose different minimum cancellation/refund rights than shown here — worth checking before relying on this page.